Have you been happy with the service that has been provided to you here at Portway?
At Portway Dental we are dedicated to providing dentistry to the highest of standards but there may be time when you feel this has not happened or there may be time where you feel we have excelled your expectations.
If in any way, you were dissatisfied or unhappy with the service you received from any member of the team, or treatment received, or you feel we went above and beyond your expectations, then please do not hesitate to inform us.
We have a complaints procedure drawn up to respond to patients’ grievances. We hope you will use it to allow us to look in to, and if necessary, correct any problems or mistakes that have been made.
Your feedback is always welcome to help us improve the service we provide to you. Please feel free to take part in the surveys we have below.

Please be reminded, Portway Dental will be closed from Wednesday 24th December
and we will reopen on Monday 5th January
This Christmas, we are working with the 24/7 Dentist who will be seeing any registered patient that has a dental emergency on a private basis.
Please call the 24/7 Dentist Service for general enquiries on 03301 759995 or if you wish to speak with someone at the 24/7 Dentist Bristol clinic please call 0333 256 0165.
All calls can be made from 08:00. Their appointment times are as follows:
25th December: 09:00am – 4:00am
26th December: 09:00am – 4:00am
27th December: Midday – 4:00am
28th December: Midday – 4:00am
29th December: 1:00pm – 4:00am
30th December: 1:00pm – 4:00am
31st December: 1:00pm – 4:00am
1st January: 1:00pm – 4:00am
2nd January: 6:00pm – 4:00am
Alternatively if you wish to
see one of our Dentists, appointments will be available from Monday 5th
January.
Have a lovely Christmas Holiday
Please note, if you are seen by the 24/7 dentist during closing hours of the practice, and belong to one of our dental plans, you may be covered by the worldwide dental scheme; however, we recommend conforming with Practice Plan before proceeding, to ensure coverage details. 03003035061/08081698117